Privacy Policy

Last updated: June 2025. This Privacy Policy explains how Run4Win (operated by Novatrix SRL) collects, uses, and protects personal information provided by users of our website and services.

Information We Collect

We collect information you provide directly when registering an account, making deposits, or contacting support. This includes your name, email address, date of birth, residential address, payment details, and identity verification documents as required by law.

• Account registration information (name, email, date of birth)
• Identity verification documents (required for AML compliance)
• Financial information (payment methods, transaction history)
• Device and browser information (IP address, cookies, usage data)
• Customer support communications

How We Use Your Information

We use collected information to provide, operate, and improve our casino services; verify your identity and age; process transactions; comply with legal and regulatory obligations; detect and prevent fraud; communicate with you about promotions and account matters; and personalise your experience.

Cookies

Run4Win uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect the functionality of the site.

Data Sharing

We do not sell your personal data. We may share information with trusted third-party service providers who assist in operating our platform (payment processors, KYC providers, fraud prevention services), regulatory authorities as required by law, and in the event of a business merger or acquisition.

Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure data storage, and access controls to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Your Rights

You have the right to access, correct, or delete your personal data; withdraw consent where processing is based on consent; request data portability; and lodge a complaint with a data protection authority. To exercise your rights, contact our support team.

Contact

For privacy-related enquiries, please contact us at privacy@run4win.com or visit our Contacts page.